Support
Something not working, a question about your subscription, or a request about your data? Write to us directly. A real person reads every message.
Help us answer faster
If you are reporting a problem, including these details usually saves a round trip:
- Your device and OS version, for example "Pixel 8, Android 15" or "iPhone 14, iOS 18"
- The PepTrack version, shown at the bottom of the Profile tab
- What you were doing when it happened, and what you expected instead
- A screenshot, if the problem is something you can see
Please do not include detailed health information in a support email unless it is genuinely needed to help you. We do not need your dose logs to fix a bug.
Common questions
How do I cancel my subscription?
Subscriptions are billed and managed by the store you bought from, not by us, so cancellation happens there:
- Android: Google Play Store app → profile icon → Payments & subscriptions → Subscriptions → PepTrack → Cancel subscription, or go to play.google.com/store/account/subscriptions.
- iOS: Settings → your name → Subscriptions → PepTrack → Cancel Subscription.
- Bought on the web: manage it at peptrack.superwall.app/manage.
Cancelling stops future renewals and leaves your access active through the end of the period you already paid for. Refunds are handled by Google or Apple under their own policies.
I paid but the app still shows the paywall
Open the Profile tab and use the restore option, and make sure you are signed in to the same Google or Apple account that made the purchase. If it still does not appear, email us with the order number from your Google Play or Apple receipt and we will sort it out.
Where is my data stored?
Your compounds, schedules, dose logs, and weight entries live in a database on your phone. They are not uploaded to our servers, and we cannot see them. The Privacy Policy covers this in full.
Can I move my data to a new phone?
Because everything is stored locally, transferring to a new device depends on your own device backup. Restoring a Google account backup on Android, or an encrypted iCloud device backup on iOS, generally brings app data with it. There is no server-side copy for us to restore from.
How do I delete my account and data?
Profile tab → Delete Account. Full instructions, including what gets removed and what to do if you have already uninstalled the app, are on the account deletion page.
Can you tell me what to take, or how much?
PepTrack is a tracking and organizational tool. It is not a medical device, it does not provide medical advice, and it does not diagnose, treat, prescribe, or recommend the use of anything. We cannot answer questions about what to use, how much to use, or whether something is appropriate for you. Please talk to a licensed healthcare provider.
Do you sell peptides?
No. PepTrack does not sell, supply, source, or refer anyone to any compound or vendor. It only records what you enter yourself.
Data and privacy requests
Email support.peptrack@gmail.com with one of these subject lines and we will handle it:
- Account Deletion Request - delete your account and server record
- Consumer Health Data Request - access, deletion, or withdrawal of consent under state health-data laws
- Arbitration Opt-Out - opt out of the arbitration clause within 30 days of first accepting the Terms
Because PepTrack accounts are anonymous and have no email address attached, include any detail that helps us find the right record. The deletion page explains what to send.